Service & Repair

Some Troubleshooting Steps to Try

ComputerScales Troubleshooting Tips
Accuset - No Power Up
Adjusting Auto Sleep Settings on Accuset II
Hybrid Pairing or Connection Issues
Wired Scale Systems with Erratic or Incorrect Weight Readings
Wireless Scale Connection Troubleshooting

New Factory-Authorized Service Center! For service on the east coast, contact Irvan Smith Inc. located in Concord, NC. 
Phone: 704-788-2554

 

Contact our Customer Service department with your product questions, to schedule maintenance or repairs, or to order parts such as batteries, cables, etc. We will attempt to help you troubleshoot over the phone before having the part sent in. If the part is to be sent in, please allow 6-8 weeks for repairs to be made.

800-423-3110

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Forms, if needed.

Warranty Service Form ~ This form is to be completed and returned with your Longacre product for warranty service.

Non Warranty Service Form ~ This form is to be completed and returned with your Longacre products for non-warranty service.

All Longacre parts are guaranteed to be free from defects in material and workmanship under normal use for a period of 1 year (2 years for Computerscales®) from date of retail purchase. This warranty covers the original purchaser. After inspection, parts returned prepaid to the factory with the original invoice or sales receipt required as proof of purchase and date, will be repaired or replaced at our option and returned by UPS Ground prepaid. If you need the parts returned by air service we ask that you pay the difference.

This warranty does not include incidental labor, damage to other parts, or personal injury. No warranty of fitness for a particular application is made due to the nature of auto racing. This warranty does NOT include damage due to misuse, neglect, abuse, or modification. International customers are responsible for freight on warranty items.