Service & Repair

Some Troubleshooting Steps to Try

ComputerScales Troubleshooting Tips
Accuset - No Power Up
Adjusting Auto Sleep Settings on Accuset II
Hybrid Pairing or Connection Issues
Wired Scale Systems with Erratic or Incorrect Weight Readings
Wireless Scale Connection Troubleshooting

If you need a scale replacement cable, click on the following link: 
https://www.longacreracing.com/cable-replacement-form.aspx

Non-Warranty Service

Non-Warranty Service Center

Irvan Smith Inc.
1027 Central Dr NW
Concord, NC 28027
704-788-2554

Non Warranty Service Form ~ This form is to be completed and returned with your Longacre products for non-warranty service.

 

Warranty Service

Warranty Service Form ~ This form is to be completed and returned with your Longacre product for warranty service.

 

All Longacre parts are guaranteed to be free from defects in material and workmanship under normal use for a period of 1 year (2 years for Computerscales®) from date of retail purchase. This warranty covers the original purchaser. After inspection, parts returned prepaid to the factory with the original invoice or sales receipt required as proof of purchase and date, will be repaired or replaced at our option and returned by UPS Ground prepaid. If you need the parts returned by air service we ask that you pay the difference.

This warranty does not include incidental labor, damage to other parts, or personal injury. No warranty of fitness for a particular application is made due to the nature of auto racing. This warranty does NOT include damage due to misuse, neglect, abuse, or modification. International customers are responsible for freight on warranty items.