Service & Repair
Some Troubleshooting Steps to Try
ComputerScales Troubleshooting Tips
Accuset - No Power Up
Adjusting Auto Sleep Settings on Accuset II
Hybrid Pairing or Connection Issues
Wired Scale Systems with Erratic or Incorrect Weight Readings
Wireless Scale Connection Troubleshooting
New Factory-Authorized Service Center! For service on the east coast, contact Irvan Smith Inc. located in Concord, NC.
Contact our Customer Service department with your product questions, to schedule maintenance or repairs, or to order parts such as batteries, cables, etc. We will attempt to help you troubleshoot over the phone before having the part sent in. Due to extremely high demand, current lead times are 3-6 months for factory repairs.